Tenant Information

At Townsend, we let and manage a variety of furnished and unfurnished properties throughout Somerset and Devon. Please keep in mind that a range of checks on all prospective tenants will be carried out and we will require 1½ month’s rent as a security deposit, one month’s rent and our fees paid in advance. Should you be uncertain as to your suitability or have specific requirements, please contact us.

Tenant’s Guide

We have set out below a few key pointers to assist you should you wish to rent a property through us.

Once you have found a suitable property, you will be in a position to make an offer to the Landlord for consideration. Please note that any offer you make would be subject to you fulfilling our reference criteria.

At this point, you will be requested to provide a holding sum of £250 which reserves the property for you. However, if the Tenancy Agreement is not signed by you (the Tenant) within 15 working days after receipt of your application, the Landlord reserves the right to re-advertise the property. In these circumstances or, should your references prove unsatisfactory, the holding deposit would be non-refundable. If in the unlikely event the Landlord withdraws from the proposed let, all of your holding fee will be refunded to you.

Assuming your offer has been accepted by the Landlord, we will apply for references and draw up the relevant documentation which will form the basis of the agreement between you and the Landlord.

You will be expected to provide:

IDENTIFICATION/PROOF OF RESIDENCY – All tenants must show proof of address.

Only the following forms of identification are accepted:

  • Passport
  • Utility bill (less than 3 months old)
  • Full driving license
  • Council tax bill (less than 3 months old)
  • Mobile phone bill (less than 3 months old)

We will contact your employer and your landlord (if you are in rented accommodation already). Your previous employer will also be contacted if you have recently changed jobs. If you are self employed we will request a reference from your accountant and you will need to show us three years accounts to prove income. A credit check will also be conducted. To assist us in collating the necessary references, it would be advantageous for you to inform the referees in advance that references are required, this should help reduce any delays.

Occasionally, a GUARANTOR will be required if, for example, the tenant has not been continuously employed for the past 18 months; has been working abroad in the previous 6 months; the tenants’ income falls short of our criteria or the tenants’ employment is considered as changeable.

Please note that the same criteria applies to the guarantor and, furthermore, the guarantor must be a UK home owner. They will also be credit checked.

The guarantor must be aware that they will stand as guarantor for you, (and your partner if you are moving in to the property with someone else), for the entire occupancy of the property, not just for the period of the initial tenancy term.

In addition to passing all the referencing criteria, your combined earnings must be at least 1.5 times the yearly rent (however, you will require a guarantor) or at least 2.5 times the yearly rent without requiring a guarantor.

We will provide you with a draft copy in advance of the moving date for you to read and understand your contractual obligations.

You will be required to provide the agreed sum of rent, deposit and fees before taking possession of the property. The deposit (usually 1½ times the rent) is required for the full tenancy against loss, damage or charges payable at the termination of the tenancy.

The deposit will be held in accordance with the Deposit Protection Scheme. It is returnable in full at the end of the tenancy subject to final inspection of the property and it should be noted that deductions will also be made for cleaning should the property (and garden areas) not have been left in a satisfactory condition.

Rent is to be paid monthly in advance commencing on the first day of the tenancy and then on the same day each month thereafter. The payment method is by bank standing order; no other method of payment is accepted.

We charge an application fee of £175 for one applicant, £100 for each additional applicant or guarantor to cover referencing, credit checks and administration for setting up the tenancy.

Company applications are acceptable where the company will be paying the rent – the Company will need to have filed at least TWO years accounts with HMRC.

Our fee will be £300 to cover the extra work required in verifying the Company details.

A Condition Report and Inventory will be prepared for your new home and given to you on moving in day. The cost of this is borne by the Landlord. You will be given 7 days to read, check and return one copy of these documents from the commencement of your tenancy.

At the end of your tenancy you will usually be checked out using the Inventory and schedule of condition that was used at the check in. A charge of 1 bed/studio £75 / 2 bed £85 / 3 bed £95 / 4 bed £105 / 5 bed £115, furnished properties + £15 will be included in the initial invoice but only applicable to tenants taking on a tenancy on a rent collection or fully managed basis. All information is provided in good faith. We will accept no responsibility for any inaccuracies.

  • The Tenant will be responsible for insuring their own possessions and to maintain cover that includes cover for accidental damage to the Landlord’s fixtures and fittings and protect against third party claims.
  • The Tenant will take over all utilities such as Gas, Electricity, Water/Sewage charges, Council Tax & Telephone upon moving into the property and will be responsible for contacting the relevant suppliers accordingly prior to commencement of the tenancy.
  • The Landlord is responsible for any repair/maintenance problems to appliances etc. but the Tenant is responsible for any breakages which should be reported immediately.
  • No pets are allowed in the property unless agreed in writing.
  • It is usual for the property to be inspected at least once a quarter during the term of your Tenancy with an initial inspection made after the first six weeks.
  • The most common type of Tenancy Agreement is the 6 or 12 month Assured Short hold and usually takes the form of a standard contract between both parties.
  • Please note that all monies to be paid on the signing of the agreement prior to the occupation and should be paid via BACS.

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“You are more professional, caring and responsible than other letting agents I have worked with. You personally have always been prompt, meticulous and conducted yourself in a very friendly and professional manner.”
"I would like to say Townsends as a company was very professional & the speed in processing my application for renting was fantastic, with lovely friendly staff on hand to answer queries & make the move as smooth as possible. Thank you."

Partners and Accredited Bodies

Deposit Protection Scheme
Property Redress Scheme